Support packages for yaSSL products including the CyaSSL embedded SSL library and the yaSSL Embedded Web Server are available directly from yaSSL on a yearly basis. The comparison matrix below outlines differences in package features and prices.
For more information, or to visit with a yaSSL representative, please Contact Us.
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| $1,000 | $5,000 | $20,000 | |
| Bug fixes |  |
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| Commercial Updates | |
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| How-To Questions | |
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| Optimization Questions | |
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| # of Support Incidents ** |
3 | 10 | Unlimited |
| Support Type | Email Only | Email Only | Email or Phone |
| Dedicated Support Engineer | |
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| Response Time | 3 Business Days | 1 Business Day | 4 Business Hours |
An incident is defined as a break-fix, how to, or optimization question (availability of each dependent on package selected). yaSSL defines a break-fix support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. yaSSL, in its sole discretion, will determine what constitutes a support incident. A break fix support incident has reached resolution when the customer receives one of the following:
